What our Customers say...

Testimonials

Mold grew in my bathroom and I was told I needed it fixed before I could sell my home. I called SERVPRO and their guys came out and inspected the mold, gave me a fair estimate of cost and did the job just like they said. Very reliable service, thank you SERVPRO!

With 3 boys in the house and my husband, the carpet gets dirty so quick. We were going to have a party for my sister's baby shower and I could not dare to have all these guests over with a stained carpet. My friend told me SERVPRO does carpet cleaning and I was so surprised because SERVPRO restored the flooded bathroom at my work and I thought they only specialized in that kind of job. I love the remodeled bathroom at my work so I said heck it and contacted them for a quote. The price was reasonable so I moved forward with them. When they came, the workers were super nice and did a great job, way better than my cheap vacuum cleaner. They provide solid services. 

My business had a leak during the winter rains and it was in the WORST of places, right where the customers line up and it was really affecting my business. I called SERVPRO and they repaired the leak really quick and for a great price. I highly recommend them, it is good and reliable work that they provide.

Our home was flooded by the rain because it was old and couldn't take the rainfall. We had so much damage left over it was crazy but we called SERVPRO because our friend recommended them to us and they came out and fixed it all up for us. I am very thankful for their services, SERVPRO is the best!

My business needed some cleaning, the office carpet was getting dirty and in the warehouse some chemicals were split so I called SERVPRO and they did a fine job cleaning up the mess and in a safe way, thanks to the technicians for a wonderful job!

Our home had a mild fire and a few rooms were damaged. I remember seeing these green SERVPRO cars on the freeway for fire and water cleanup services so I decided to call them. Best decision! The technicians came out and inspected my house letting me know everything I need to move forward with the process. And the results were great! 10/10

SERVPRO is the best! They answered my call immediately and provided us with awesome customer service. When they came out, they let me know everything they were doing to keep me in the loop. Really great guys who do great work. 

My business became flooded due to a customer flushing down paper towels in the public bathroom toilet even though there is a sign in there that says clearly not to. I obviously was pretty frustrated with the situation but SERVPRO made it a lot better with their help. The restoration was done quick and easy and for a reasonable price. The flood did not cause any hindrances to my business due to their professionalism, thanks to all the SERVPRO guys that came out.

I didn't have much knowledge in recovery services because that is not my line of work. I was pretty confused what to do when told to hire a company to restore my home after a flood. I chose SERVPRO and they were able to inform me about every step of the process and what my home needed to be restored. They did great work too, I will definitely be hitting them up for any future restoration needs.

SERVPRO of Torrance is one of the best companies I've worked with for work done on my home. They are truly professionals, their experience shines through in their work. Very pleased with them.

My home nearly burnt down! A shortage of some sort caused a spark and next thing you know my house was on fire. Firefighters came and extinguished it but I didn't know what to do after... you're left dumbfounded with a burnt home! I did a little online research and found SERVPRO. Called them up and they sent their guys out to come check it out. I had a great first impression so I stuck with them and my home turned out great after. Thanks to Jose and his team, really appreciate the honest work.

Due to some electrical problems, a fire started in my home and a few rooms were damaged. I found SERVPRO after looking for restoring companies on google. I took a shot in the dark and decided to use them to restore my home. Right off the bat the people on the phone were very welcoming. Everything was explained to my husband and I very clearly, and the job was done in a timely matter. Our home looks great now! Thanks SERVPRO of Torrance.

My buddy recommended me SERVPRO of Torrance for my small businesses water leak. The bathroom's pipe burst causing a flood, getting water everywhere! It was messy. I called them and their customer service was great. They came out and were very clear with the work to be done. I work with a lot of contractors and workers and these guys were by far some of the most organized. Thank you, definitely will recommend.

Our home had almost burned down due to an electric shortage sparking a fire in the garage. After the fire department came and extinguished the fire, there was a lot of damage left over in the garage and rooms surrounding it. I was recommended SERVPRO by one of my coworkers, so I decided to call and give them a try as I was in desperate need for my home to be repaired. Right off the bat, they were very understanding of the situation and made the process a lot easier. They explained everything that they were going to be doing in clear detail along with the estimated costs, which were very reasonable. My home looks like new, I am very pleased with their work.

We had a broken pipe in the wall in one of our exam rooms and needed to get someone in here to help us pretty quickly! Water was pouring out like crazy. We had called our local plumber and they came over right away to fix the pipe. I had called our insurance company and they recommended SERVPRO of Torrance for helping us with the water damage. I reached out and they immediately put me at ease letting me know that they will take good care of us and not to worry!  Within a few hours the technicians arrived at our medical office. Ricky is the production manager and he was sure to go through all the steps with me and what to expect over the next few weeks.They were super clean! I have never seen a construction company clean up the way they did before the job was completed. They came through with all the promises they made and our exam room looks better than it ever did! I will definitely use SERVPRO again may it be for where I work and/or for my home! Very impressive, great customer service and competent workers! It's so nice to know that there still are good companies out there! Thank you SERVPRO of Torrance. You have a customer for life!

I had a good experience using SERVPRO a few years back when one of my income properties got flooded due to the torrential rain. They were quick, professional and efficient. Recently, due to a toilet pipe busting, an entire office/warehouse unit got flooded overnight and I called them again based on my previous experience. They had their crew up and running in no time, first drying out the area, then remediating all the affected floors and walls. The process went smoothly and their staff, especially Ben and Sabrina, were very friendly and easy to work with. They communicated with insurance to make sure everyone was on the same page. I will call them again in a time of need

SERVPRO came through for us big time! Their technicians were professional and they arrived right away, working with us to help resolve the flood situation in our home. We needed heavy duty industrial fans to dry out the flooring in our kitchen, hallway, small bathroom and part of the dining room - which ran 24/7 for over a week. The technicians also took pains to tear out the flood damaged areas - including baseboards - while preserving the rest. Well done!

We had a pipe break in the wall of an upstairs bathroom. I filed a claim with my insurance company and they alerted SERVPRO of Torrance. Their dispatcher contacted me within 45 minutes of filing the claim. She said they would have a technician at our location in about 2 hours. When Ricky arrived he inspected the damage, set about marking off the damaged areas, set up containment plastic and then deployed air movers and de-humidifiers. Over the next several days he returned each day to inspect and demolish the damaged drywall and flooring. During the drying time I heard from their dispatcher, Philana, daily. She was very professional and caring. I would certainly call upon their services again if we ever have another catastrophe of this sort.

Professional and Courteous

We discovered 7 inches of water in our crawl space. SERVPRO of Torrance came out immediately to pump out the water. Service agents were professional, courteous, and really know their stuff. They helped with water and mold remediation, and worked with our insurance company. It could have been a lot more stressful, but our agent, Julio made it bearable. Thank you SERVPRO of Torrance!

Fabulous, high quality work. We came back from vacation to find that our water heater had ruptured (up in the garage) and leaked water down through the ceilings and walls all over the place.

Not too much of our stuff or furniture got damaged, but we were totally dreading the experience with our insurance and whoever the heck they use based on horror stories and the bad reputation of the industry. The company the insurance sent, this SERVPRO of Torrance, came out right away, seemed like they did this stuff in their sleep for 20 years, and got the drying and everything started ASAP.

There were some issues/questions with billing and insurance (just like with anything construction related), but the office staff were responsive and got it all worked out with the insurance.

I would definitely go back to these guys at this Torrance office directly if stuff came up in the future and insurance covered it through them (or wouldn't cover something at all) , for second opinions, etc. I was surprised to figure out/learn later that these SERVPROs are independent franchises and sort of compete with each other. Well the Torrance SERVPRO people definitely went the extra mile and are doing everything they can to make you remember them (positively).

Always a pleasure working with the staff here at SERVPRO of Torrance. They are extremely knowledgeable, patient and honest. I cannot recommend them enough.

We came home to water pouring out from under our front door. We contacted SERVPRO and they came out right away and worked closely with us to deal with drying out the house; assessing the damage and getting everything repaired. They were especially helpful in getting us a place to stay and working with our insurance.

Let's talk service shall we? This company certainly lives up to its name.
They are by far, the most professional service company I have ever used.
I have been using their services for a few years now and they have never disappointed me yet! My girl Philana, and her technicians are quick to respond, usually within 1-3 hours and are courteous. With the rain issues this winter in southern California my condo has been flooded many times and they jump on the job pronto. What more can I say, SERVPRO "Rocks"!

I had a water damage and it was a nightmare. SERVPRO of Torrance was called and they came to my rescue!! They got to my house very fast and set up equipment and they made me feel at ease. I didn't have to worry about a thing. I would highly recommend their services to everyone!!

I cant thank Sabrina and Crystal enough for handling everything directly with my insurance. The technicians Pablo and Julio made sure all the work needed in my home was done in a timely fashion. Great Team at SERVPRO of Torrance!

After my water leak in the living room, the SERVPRO of Torrance  tech, Julio and the other guy came out immediately and started going to work.  The techs were very professional and careful about protecting our expensive living room furniture.  Julio brought it a large fan to dry the walls.  This is a terrific company and I highly recommend them!

I would sincerely like to thank SERVPRO of Torrance, CA. regarding completion of the remodeling and water damage issue (s) I have recently experienced.  The completed work was beyond my expectations: professional and timely. Also, SERVPRO of Torrance, CA. was working for my best interest.

The staff was accessible, easy to talk to and very responsive to assisting me regarding concerns or issues I was experiencing; mainly with the insurance company who continually denied my water damage claim. 

I recommend SERVPRO of Torrance, CA. to everyone as they are honest and truly care about their customer. 

Sincerely, 
Carl Yamada

SERVPRO of Torrance (Ricky and Henry) did an amazing job of restoration services to remove a water filtration leak that flooded our kitchen, dining room, bathroom, sunken living room, kitchen pantry, hallway, entry hall & hall closet, plus 2 family rooms.  Their patience, understanding and personal service, as well as the office staff that coordinated our efforts with our insurance agent was outstanding and greatly appreciated.  They will be helping us find the specialist need to restore our home.

Ellsworth C.

SERVPRO came through for us big time! Their technicians were professional and they arrived right away, working with us to help resolve the flood situation in our home. We needed heavy duty industrial fans to dry out the flooring in our kitchen, hallway, small bathroom and part of the dining room - which ran 24/7 for over a week. The technicians also took pains to tear out the flood damaged areas - including baseboards - while preserving the rest. Well done!

We had a pipe break in the wall of an upstairs bathroom. I filed a claim with my insurance company and they alerted SERVPRO of Torrance. Their dispatcher contacted me within 45 minutes of filing the claim. She said they would have a technician at out location in about 2 hours. When Ricky arrived he inspected the damage, set about marking off the damaged areas, set up containment plastic and then deployed air movers and de-humidifiers. Over then next several days he returned each day to inspect and demolish the damaged drywall and flooring. During the drying time I heard from their dispatcher, Philana, daily. She was very professional and caring. I would certainly call upon their services again if we ever have another catastrophe of this sort.

Very Responsive service.  They didn't try to upsell me into additional services.  They came out to look at water damage and determined that there was no mold, mildew, etc.  I would recommend to other people and B2B.



Dear SERVPRO owner/manager,

Thank you for the outstanding service we recently received during our water leak. Julio was on time, professional and gave us an excellent job explaining each step of the complicated progress. We appreciated the patience of Sabrina and Crystal. They did everything possible to make sure I was advised of the time of each appointment so that I could support Betty K during the repair process.

I am a member of the apartment association. They are always looking for companies that provide excellent customer service and have professional employees. I will definitely recommend your company. While no one wants to deal with any disaster, SERVPRO makes the situation much less stressful.

Thank you for your time and patience.

Sincerely,

Patty B

Dear SERVPRO of Torrance,

I thank you and your workers for doing a terrific job. In particular, Crystal Bonham for coordinating the entire repair of the leakage damages to our bathroom and downstairs bedroom. Her astute analysis, organization of work, and dedication is appreciated by my wife and I. I, also pay compliment to Jerry Tanner for his work, effort, and demeanor. He did his work - true professional. You have wonderful workers!

My only concern is the damaged wall-bed. I don't blame you, nor hold you responsible. However, I would welcome your help in getting it repaired so it can be used. Can you help me find someone who can repair it? Please call me (xxx-xxx-xxxx)

Again, much much thanks for a job well done. Happy 2017!

Sincerely yours, 

Hank and Naomi

Thank you for all the great service. We couldn't have done it with out you. You made a Horrible thing more Bearable. Your staff is Amazing. 

Thanks Again!!