What our Customers say...
Fabulous, high quality work. We came back from vacation to find that our water heater had ruptured (up in the garage) and leaked water down through the ceilings and walls all over the place.
Not too much of our stuff or furniture got damaged, but we were totally dreading the experience with our insurance and whoever the heck they use based on horror stories and the bad reputation of the industry. The company the insurance sent, this SERVPRO of Torrance, came out right away, seemed like they did this stuff in their sleep for 20 years, and got the drying and everything started ASAP.
There were some issues/questions with billing and insurance (just like with anything construction related), but the office staff were responsive and got it all worked out with the insurance.
I would definitely go back to these guys at this Torrance office directly if stuff came up in the future and insurance covered it through them (or wouldn't cover something at all) , for second opinions, etc. I was surprised to figure out/learn later that these SERVPROs are independent franchises and sort of compete with each other. Well the Torrance SERVPRO people definitely went the extra mile and are doing everything they can to make you remember them (positively).
Always a pleasure working with the staff here at SERVPRO of Torrance. They are extremely knowledgeable, patient and honest. I cannot recommend them enough.
We came home to water pouring out from under our front door. We contacted SERVPRO and they came out right away and worked closely with us to deal with drying out the house; assessing the damage and getting everything repaired. They were especially helpful in getting us a place to stay and working with our insurance.
Let's talk service shall we? This company certainly lives up to its name.
They are by far, the most professional service company I have ever used.
I have been using their services for a few years now and they have never disappointed me yet! My girl Philana, and her technicians are quick to respond, usually within 1-3 hours and are courteous. With the rain issues this winter in southern California my condo has been flooded many times and they jump on the job pronto. What more can I say, SERVPRO "Rocks"!
I had a water damage and it was a nightmare. SERVPRO of Torrance was called and they came to my rescue!! They got to my house very fast and set up equipment and they made me feel at ease. I didn't have to worry about a thing. I would highly recommend their services to everyone!!
I cant thank Sabrina and Crystal enough for handling everything directly with my insurance. The technicians Pablo and Julio made sure all the work needed in my home was done in a timely fashion. Great Team at SERVPRO of Torrance!
After my water leak in the living room, the SERVPRO of Torrance tech, Julio and the other guy came out immediately and started going to work. The techs were very professional and careful about protecting our expensive living room furniture. Julio brought it a large fan to dry the walls. This is a terrific company and I highly recommend them!
I would sincerely like to thank SERVPRO of Torrance, CA. regarding completion of the remodeling and water damage issue (s) I have recently experienced. The completed work was beyond my expectations: professional and timely. Also, SERVPRO of Torrance, CA. was working for my best interest.
The staff was accessible, easy to talk to and very responsive to assisting me regarding concerns or issues I was experiencing; mainly with the insurance company who continually denied my water damage claim.
I recommend SERVPRO of Torrance, CA. to everyone as they are honest and truly care about their customer.
SERVPRO of Torrance (Ricky and Henry) did an amazing job of restoration services to remove a water filtration leak that flooded our kitchen, dining room, bathroom, sunken living room, kitchen pantry, hallway, entry hall & hall closet, plus 2 family rooms. Their patience, understanding and personal service, as well as the office staff that coordinated our efforts with our insurance agent was outstanding and greatly appreciated. They will be helping us find the specialist need to restore our home.
SERVPRO came through for us big time! Their technicians were professional and they arrived right away, working with us to help resolve the flood situation in our home. We needed heavy duty industrial fans to dry out the flooring in our kitchen, hallway, small bathroom and part of the dining room - which ran 24/7 for over a week. The technicians also took pains to tear out the flood damaged areas - including baseboards - while preserving the rest. Well done!
We had a pipe break in the wall of an upstairs bathroom. I filed a claim with my insurance company and they alerted SERVPRO of Torrance. Their dispatcher contacted me within 45 minutes of filing the claim. She said they would have a technician at out location in about 2 hours. When Ricky arrived he inspected the damage, set about marking off the damaged areas, set up containment plastic and then deployed air movers and de-humidifiers. Over then next several days he returned each day to inspect and demolish the damaged drywall and flooring. During the drying time I heard from their dispatcher, Philana, daily. She was very professional and caring. I would certainly call upon their services again if we ever have another catastrophe of this sort.
Very Responsive service. They didn't try to upsell me into additional services. they cam out to look at water damage and determined that there was no mold, mildew, etc. I would recommend to other people and B2B.
Dear SERVPRO owner/manager,
Thank you for the outstanding service we recently received during our water leak. Julio was on time, professional and gave us an excellent job explaining each step of the complicated progress. We appreciated the patience of Sabrina and Crystal. They did everything possible to make sure I was advised of the time of each appointment so that I could support Betty K during the repair process.
I am a member of the apartment association. They are always looking for companies that provide excellent customer service and have professional employees. I will definitely recommend your company. While no one wants to deal with any disaster, SERVPRO makes the situation much less stressful.
Thank you for your time and patience.
Dear SERVPRO Torrance,
Enclosed you will find a check in the amount of $xxxx.xx. On 12/27/16, I paid you the initial 50% that I contracted to pay you. Now, you are paid in full.
I thank you and your workers for doing a terrific job. In particular, Crystal Bonham for coordinating the entire repair of the leakage damages to our bathroom and downstairs bedroom. Her astute analysis, organization of work, and dedication is appreciated by my wife and I. I, also pay compliment to Jerry Tanner for his work, effort, and demeanor. He did his work - true professional. You have wonderful workers!
My only concern is the damaged wall-bed. I don't blame you, nor hold you responsible. However, I would welcome your help in getting it repaired so it ban be used. Can you help me find someone who can repair it? Please call me (xxx-xxx-xxxx)
Again, much much thanks for a job well done. Happy 2017!
Hank and Naomi
Thank you for all the great service. We couldn't have done it with out you. You made a Horrible thing more Bearable. Your staff is Amazing.