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Confused About the Damage Restoration Process? Read This...

9/9/2022 (Permalink)

HAVE AN EMERGENCY? CALL US 24/7 AT (310) 320-2112

Each SERVPRO uses a general step by step procedure when dealing with a water damage situation. This ensures that each emergency situation is dealt with safely. SERVPRO  of Lake Forest South/Laguna Woods understands that each water damage emergency can vary, therefore some cases might be handled differently.

The following list details how the water damage restoration process works:

  1. 24 Hour Emergency Contact- when dealing with water damage, timing is crucial. The cleanup and restoration starts by calling SERVPRO's 24 hour emergency line, where a representative will determine the severity of the water damage before dispatching a nearby SERVPRO professional. 
  2. Inspection and Water Damage Assessment- in order to develop an appropriate plan of action, a SERVPRO professional must assess the scope of the damage. They must determine where the source of the water is coming from, check for contaminated water, and look for any safety concerns and share them with the property owner. The professional must also identify the classification and category of the water to restore the property to industry safety standards. Furniture or belongings at risk of being damaged are also moved out of the way.
  3. Water Removal and Extraction- SERVPRO's highly trained technicians will begin the water removal process almost immediately. Depending on the amount of water, industrial wet/dry vacuums may be used as well as submersible pumps. The technicians must also determine if the carpet and carpet pad need removal. 
  4. Drying and De-humidification- after the water removal step, the floors and walls may very well still contain excess water. This water can cause the building materials to warp, swell, or deteriorate, and can possibly cause mold damage. Using specialized equipment, SERVPRO's technicians will use industrial air movers and dehumidifiers to remove moisture from the building materials. Moisture checks will be performed to monitor the drying progress. 
  5. Cleaning and Repair- SERVPRO professionals specialize in restoring contents damaged by water through various cleaning methods. Odor removal may also be performed since waterlogged objects tend to have an unpleasant odor. Depending on the scenario, antimicrobial and sanitizing treatments may be performed on the property. Damaged materials may also be disposed of at the property owner/insurance's discretion. 
  6. Restoration- restoration may involve minor repairs such as replacing drywall or carpet, or even consist of larger construction repairs. Damage caused by water or storm may cause technicians to put up special temporary protective measures in order to prevent additional damage. The overall goal is to restore the home to its pre-water damage condition. 

Many SERVPROs can assist the property owner by providing some or all of the restoration services, simplifying the procedure for them. Our SERVPRO of Torrance has the qualifications to not just restore your home, but also reconstruct it. Give us a call to learn more about what we can do for your property.

Common Causes of a Dishwasher Leak

9/7/2022 (Permalink)

What is the most common cause of a dishwasher leaking?

One of the most common reasons a dishwasher might leak is due to a damaged or deteriorated door seal. Also known as a tub gasket, water usually leaks from the lower sides of the door if there is a breach in the seal.

Wrong Dishwasher Detergent

Even if you're rinsing your dishes with soap prior to running them through the dishwasher, the solution on the dishes can bubble up and put pressure against the door seal, causing it to eventually leak. Avoid using dish soap when rinsing dishes to avoid this problem.

This are some of the materials that could be affected by a dishwasher leak:

  • Drywall
  • Carpet
  • Carpet pad
  • Insulation
  • Baseboards
  • Cabinets
  • Laminate

It's always better to know what could happen and be prepared for this situation. We hope this information is helpful to everyone. Remember "Like it never even happened."

Call SERVPRO of Torrance woods for your water damage at our 24 hour, 7 days a week emergency service line, 310-320-2112.

We Can Save Your Retail Business from Disaster

8/22/2022 (Permalink)

Time is crucial when disaster strikes your retail business. SERVPRO understands that every hour lost means losing potential customers and revenue. We encourage business owners to utilize our 24/7 emergency call center to make sure that not a moment is wasted in getting your business on track again. 

As stated in previous blogs, waiting on damage repairs only exacerbates the repairs needed and in turn, the cost. Read our blogs, specifically on water damage, to gain a better understating of how natural damage compounds over time.

But do not fear, SERVPRO has the training, certifications and experience to make your damaged commercial property "Like it never even happened." So you will be back in business in no time.

SERVPRO of Torrance services all sorts of retail facilities, including:

  • national chain stores
  • supermarkets
  • shopping malls
  • department stores
  • specialty retailers

Apart from SERVPRO handling any water, fire, mold, or storm damage, SERVPRO of Torrance can also handle the repairs and cleanup after the mitigation work is complete. Repairs can include minor work such as repainting and repairing drywall to reconstruction. Cleanup can include removing residual odors or deep cleaning floors and carpets. 

SERVPRO of Torrance has the certifications and proper experience to spearhead the construction and renovation efforts post damage clean up. We have reconstructed over 50 homes after natural disaster damages, yielding excellent results that can be seen here in our before and after photos page

Please, do not hesitate to call us at 310-320-2112 for a simple inspection of your property, to a full force plan for the renovation of your commercial business. 

Things to Know About Commercial Property Insurance

8/17/2022 (Permalink)

Property damage entails impairment or breaking of something a business owns such as business property, vehicles, merchandise, and equipment. There are two types of property damage: loss of use and physical injury. Physical injury involves damage to tangible items such as a cash register or desk. Loss of use includes something that has not suffered physical damage, although its usage is interpreted. For instance, if a truck broke down and hindered customers from accessing your business, this could be considered a loss of use. The following are the various types of property damage.

Commercial property insurance- covers damage to your business property from things like vandalism to storms.

Inland marine insurance- This one covers a business property while it is being stored away from your business i.e., a warehouse. It can also cover high-value assets that property insurance does not cover.

Business interruption insurance- This can help offset a loss of income if your business has to close temporarily due to a catastrophic event such as a storm or a fire. It can also help pay lost revenue, rent, and day-to-day expenses.

Commercial property insurance is a vital coverage for business owners, particularly when running a home-based business. It aids in protecting the owned or rented property used to operate your business. For home-based owners, commercial insurance offers more coverage than homeowners insurance. It also helps protect the business's physical assets like equipment. Moreover, it can help if a fire destroys your computers, lightning strikes the structure, or someone breaks into your building and steals your inventory. At SERVPRO, we work with insurance companies to ensure that your commercial property is restored following the mentioned mishaps. Reach out to us before engaging any entities to help with restoration services.

Customer Testimonial

8/13/2022 (Permalink)

SERVPRO of Torrance carries an amazing track record in customer service. We pride ourselves in confronting a job with organization, professionalism, and open mindedness. When working with the elements in competition with manmade structures, tons of variables come into play during the restoration process that must be accounted for and adapted to. Our technicians are specially trained in this area, always keeping safety in mind for both themselves, and those involved in the restoration process.Here's a testimonial from one of our customers to give you a better idea of the impression we make here at SERVPRO of Torrance. "SERVPRO Torrance Team Andy, Noel, Philana.It's not often in reviewing a company and employees that I can't find something to say about improving some aspect of their work.Have a neighbor hospitalized for months. A drainage overflow in the bldg. stack whichoccurred in her condo over and over partially flooding her place till the downstairs folks noticed the leak.My neighbor wanted me on site to keep an eye on things etc. etc. so I was present every minute SERVPRO was. Lots of coordination involved Philana, A+ job for that.Andy and Noel started the job and ended it not missing a beat. From explanations, containment areas, to clean up daily they were perfect. Can't say enough about the professionalism courtesy respect for my neighbor's belongings moving of cabinets etc. To boxing contents.Highly recommend this team in any cleanup circumstance.Trust is high on my list. Next time I need Andy and the team, I know I don't have to monitor them. 100% trust.Will Swain"

A Guide to Tackling Fire Damage After it Hits

8/13/2022 (Permalink)

So, you’ve had a fire.

Maybe it was just a small one that damaged the kitchen ceiling, or maybe the damage is significant, and your house burns down. The first thing you should do is make sure everyone is safe. The second thing you should do is call your insurance agent.

You should also contact your close neighbors to let them know your situation. This could be a bigger issue depending on your type of home and where you live. Don’t forget that your fire could have damaged neighboring property. You can ask PCLA to provide you with advice on how you should approach this.

Insurance policies require policyholders to file their fire insurance claims as soon as possible, so call your homeowners' insurance agent immediately to get the process started. The insurance company will require you to submit a "proof of loss claim," which is where you list all of the items you lost, including their value. Your prompt action is especially important if there were many other homeowners affected by the fire. If you don't act immediately, you could fall to the bottom of the list of policyholders who have fire insurance claims, and it could be a long time before the adjuster reaches you.

The following is a list of information to include in your claim:

You'll want to make a list of everything you lost in the fire, which can take some time and reflection from everyone in your household. You want to be sure to start making this list as soon as possible so that you will remember to include everything lost by the time you file your fire insurance claim.

Start documenting losses – If you don’t have a home inventory list, start making one. List all personal property that was damaged or destroyed during the house fire. It should include a detailed description of the item, when and where you bought it, the purchase price, and the estimated replacement cost.

Regardless of the cause of a fire (explosion/gas leak, lightning, electrical, grease, etc.), an owner needs to make quick decisions while still under a great deal of stress and confusion.

Here are some questions to ask yourself:

Who should we call? Your homeowners' insurance agent.

Where do we stay tonight? A hotel or friends house, and make sure to include the compromised living situation in your insurance claim for possible displacement compensation.

Which belongings escaped unharmed?

What exactly did we have in the building?

How can we start the clean-up process? By calling SERVPRO of Torrance at (310) 320-2112, we will guide you through the process to make the best of an unfortunate situation. Don't worry, we understand. We will make it Like it Never Even Happened. 

Fire is no Match for a Prepared Household

8/7/2022 (Permalink)

Imagine the most valuable belongings in your home right now. It could be an item from your childhood, or something impossible to replace because of its uniqueness. Would you be able to save this item from a fire in your home? The following are tips to protect your homes from fire damage, courtesy of SERVPRO:

Always remember to blow out candles before leaving any room. While it may look fancy to electricity by having burning candles all around your home, they can result in a disaster if left near something flammable.? Learn how to put out a small pan fire. Also, know how to eliminate a grease fire and use the back burners with the panhandles.? Do not install smoke alarms near ducts, doors, and windows as they can fail to work properly. Ceiling-mounted alarms should be installed at least 4-inches away from the nearest wall? Keep plenty of space around your space heater and ensure it is tested for safety.

In an intricate fire, especially where plastics are burned, the acid gasses amalgamate with water vapor and heat and then penetrate crevices. Also, when surfaces cool, the gasses form highly corrosive solutions. These solutions can permanently stain or etch multiple sensitive surfaces including household appliances, precision instruments, and tools. While the chemistry of fires may vary, the most important thing is to dry out the area promptly. At SERVPRO, we recommend that you carefully consider the surfaces and materials affected. This will provide an understanding of the fire’s chemistry and enable a targeted ad informed restoration effort. Feel free to call us in case you need our exceptional services from trained experts.

HOW TO: Prepare for Commercial Business Fire Damage

7/27/2022 (Permalink)

Leave space for appliances

Leave some room behind appliances that heat up, like coffee machines and computers, to allow them to cool down. Keep all of your business appliances away from combustible materials, like paper or cloth. If possible, unplug these appliances at the end of the day as most business fires occur after typical operating hours.

Clean everything

All areas of the business will then need to be cleaned and deodorized, including the walls, floors, ceilings and carpets. While that might seem like the end of the process, further steps are essential to preventing additional damage that can set in after a fire. Hidden fire damages, like smoke, also need to be carefully addressed.

No matter what type of business you own and operate, you should have the appropriate insurance to cover any fires that destroy your material goods or space. In addition to having insurance to cover the costs of any fire emergencies, you should also have a backup that syncs regularly between your business’s server and cloud technology. You should also have digital copies of all important physical documents. This ensures that the destruction of any computers or materials will not completely compromise or eliminate your important documents and papers.

What we at SERVPRO of Torrance can do for you

6/29/2022 (Permalink)

For over 50 years, SERVPRO has pioneered the emergency restoration industry in the United States with exceptional handiwork and quality services. Our staff is comprised of highly trained professionals who can perform repairs and reconstruction following disasters such as fire, adverse weather, storms, and floods. We will swiftly respond with restoration services to ensure that your home or business returns to its normal state as soon as possible. Our company is available in different locations across the U.S and ready to render quality care to multi-million-dollar commercial reconstructions to single-family homes. At SERVPRO, we put our people and their property first.

 Our emergency disaster service is available 24/7 and will respond promptly to all sorts of damages before and after your property has been struck by a disaster. SERVPRO is a trusted restoration contractor and will synergize with property insurance companies to assist the claims process move swiftly. Our process kicks off with a complete assessment of the damage in your home or business so you can receive the compensation you deserve. Next, we will conjure a plan for getting your premise property back to new. We provide the following services for residential and commercial properties across the U.S:

  • Wind and storm damage restoration
  • Household goods and textile cleaning
  • Water and flood damage cleanup
  • Mold remediation services
  • Fire and smoke restoration

As the pioneer restoration network in the United States that renders construction and emergency reconstruction service, we mitigate the number of providers involved in the loss process. Our experience of using the appropriate combination of restoration and reconstruction work for commercial and residential properties infers you will significantly save on your claims. Feel free to reach out to us any time, our specialists will be knocking at your doorstep within no time.

The Common Causes of Home and Business Fire Damage

6/22/2022 (Permalink)

As a home or business owner, it is common to feel like there is much that could be lost. With a bona fide plan and preparation, you can keep your premise safe, particularly when it comes to preventable risks like fires. Fires may lead to destruction of property, incur heavy costs on damages and possible injuries. These devastating occurrences are totally avoidable. Know what mostly causes fires in your home or commercial business and how to prevent them with tips from professionals here at SERVPRO of Torrance.

Typical causes of fire 

  • Electrical Equipment

Electrical appliances can start a fire if they are faulty. An overloaded power point with two adaptable plugs can also start a fire due to overuse. It is advisable to double check the power points and equipment at your premises.

  • Smoking in bedrooms

Statistically, 73% of all house fire fatalities began in a bedroom. Lounges and bedrooms are best to keep out of bounds for smoking. A cigarette that is not put out properly can burst into flames when in contact with flammable materials such as beddings.

  • Naughty Children

Curiosity often leads children to try putting this on fire, just to see what happens. It is important that lighters and matches are kept from their reach to prevent any curiosity turned tragic. Ensure that your children’s room has working smoke alarms and carry out drills with your family so they have an escape plan in case of a fire.

  • Flawed Wiring

Homes or businesses with insufficient wiring are fire starters. Some indicators to check out if you have faulty wiring include: an appliance only works when you have to disconnect another, lights dim when you use other equipment and fuses trip the circuit frequently. It is important to reach out to a licensed electrician to visit and inspect your premises.

Call SERVPRO of Torrance at (310) 320-2112 for an inspection of your property to make sure all potential catalysts of fire damage are minimized.