Recent Posts

Why Fast Response Time is Important in Home damage

2/8/2020 (Permalink)

SERVPRO figure heroes back to back SERVPRO heroes here to respond quickly!

As a regular home/property owner, it is important to know how to deal with potential damaging situations. Certain procedures must be taken to ensure that your property remains safe and beautiful.

If confronted with, for example, water damage from a flood in your kitchen, you must act quickly to dry the area completely to prevent the growth of mold which is a whole other situation. Or even if a small fire in the kitchen burns a portion of the wall, that area now has a weaker structural integrity. In an earthquake, seldom but more likely in California, a collapse in that portion is more likely. Unfortunately, initial damage can lead to more if not tended to as soon as possible.

In these times, acting quickly may not be in your budget for the time, as these situations are usually unexpected. At SERVPRO, we understand this and provide the best price for the work done to make it “Like it never even happened.” To provide you with a resource to respond quickly, call our SERVPRO of Torrance emergency service line at (310) 320-2112.

To know more about the specifics of different types and categories of damage, check out our blog page. There you can find what steps to take if your property suffers from a fire, to design tips for your new family home! We are here to help with all things property maintenance and restoration.

The Haunting of a Small House Fire

2/4/2020 (Permalink)

House on fire Don't let this happen to your home, watch the stove!

On one fateful night in February, you were making dinner on a Friday night. Out of nowhere, you smell a burn and realize that you left the stove unattended for about 20 minutes now. You’ve accidentally started a small house fire. The first thing you should do in the event of a small house fire is stay calm and evacuate the building. Call 911 and the fire department will be on its way. 

You might be thinking….. what happens after the fire is put out and you’re left with all this gross black stuff on the walls? That’s when you call SERVPRO. It’s important to call as soon as possible because organic and inorganic material burn during a house fire which can leave harmful chemicals lurking in the soot on the walls. SERVPRO of Torrance has a fully trained crew who will evaluate the damage and map out a speedy remediation process. 

Once the fire damage has been properly evaluated and documented by a crew member, cleanup can begin. It is important to call as soon as possible after the fire has been put out; smoke and soot damage usually affects a large amount of the property and it shouldn’t be lingering around while there’s still people inhabiting the space. 

Safety is our #1 priority, so the sooner we can assess the damage, the sooner we can get repair underway. Dealing with any kind of unexpected disaster can be difficult; SERVPRO of Torrance will be here to guide you every step of the way. Remember that our phones are open 24 hours a day, seven days a week, so don’t hesitate to call in the event of any emergency.

What to Know About Gas Leaks

2/3/2020 (Permalink)

Flames of a stove top Regularly check your home's gas line to prevent a gas leak.

It is everyone’s worst nightmare to have a fire ignite in their home. But with all of the technology stored and used in our homes, the event has a notable chance of occurring. One cause of fire that many people often do not notice are gas leaks. Gas cannot be seen and sometimes the leak cannot be heard. Here are some signs of a gas leak to help you identify if you are faced with the problem or not:

Smell

If the aroma in your home has changed to a gas-like smell or sulfur egg-like smell, that is one big sign something is up with your gas line.

Dead Plants

If your gas line is leaking, the content of it in the air will wither and kill your plants. Keep note of how your plants are doing!

Hiked Gas Bill

The excessive leaking of gas will cause your bill to rise, so if the price is out of the norm check the line. 

Dust Cloud Around Gas Line

The leaking of gas will cause dust and dirt to possibly be thrown in the air around the affected area.

Hissing Sound

If the gas is leaking from a small hole in the line, it will make a hissing sound as it escapes the small area.

After noting all of these signs and you come to the decision you have a gas leak, evacuate your home and call 911 or SoCal Gas at 1-800-427-2200. Do not light any matches or flip any switches, as this will spark a fire. If you have any more questions, don’t hesitate to call us at our 24 hour service line. SERVPRO is here to help!

Categories of Water Damage

2/3/2020 (Permalink)

Overflowed toilet and bathtub Don't let this happen to your bathroom! Call SERVPRO to restore your water damaged property today!

When SERVPRO is confronted with a water damage job, there are many things to consider to make sure we move forward with the best plan. One of the things considered is the category of water damage we’re working with. Not all water damage jobs are equal, and each category is met with different precautions and procedures to yield the best outcome. It is also important for you as a homeowner to understand the category of water damage your property is facing to make sure everyone is safe and at a proper distance from any dangerous areas. Here’s some insight on the categories of water damage:

Category 1- Clean Water

These types of situations are leaks and floods of water that are not hazardous. This includes overflowing bathtubs, defective appliances like refrigerators, or a rainwater leak in the home. These are category 1 because the water poses no health risk.

Category 2- Grey Water

Grey water is when the water may contain some pollutants like urine, mold, or dirt that can be of a health risk if exposed to us. Leaks from a washing machine, clogged toilets with only urine or overflowed aquariums can yield this category of water damage. This type of damage is recommended to be responded to immediately because this water can leave lasting effects on your home if not tended to quickly. 

Category 3- Black Water

This type of water damage contains very hazardous contaminants in the water requiring our workers to wear special protective gear to deal with these jobs. Clogged plumbing systems, flood runoff from lakes, oceans, or rivers and sewer backups are all examples of black water category damage. In the event of this damage, it is imperative action is taken immediately and everyone is evacuated from the affected areas. 

If you are ever confronted with any of these categories of water damage, call SERVPRO of Torrance at our emergency service line to get help in making your property “Like it never even happened.” We are here to assist you in unpredictable events like this, and will guide you through every step of the way. To learn more about water damage, check out our other blogs.

What to Look for in a Damage Restoration Company

11/13/2019 (Permalink)

Construction workers remodeling a home Choose the right damage restoration company for YOU!

Whether it be your home or business, man made structures will always be prone to wear and natural disaster. Unfortunately, there is no perfect formula to prevent these things, but that is why businesses like us are around, to make it “Like it never even happened.”

When confronting damage to your property, one may ask “What should I look for in a damage restoration company?” It is a hard question to answer, especially for one who isn't involved in the damage restoration business. Here are some things to keep note of when deciding which business to use for your property’s restoration needs.

Certifications

One thing to instill confidence in your decision to move forward with a restoration company is the certifications and accreditation they have. Depending on the job you need, the company needs the appropriate certifications to be qualified for the job. Trusted restoration companies are usually IICRC certified, along with additional certifications like WRT (Water Damage Restoration Technician), AMRT (Applied Microbial Remediation Technician), and ASD (Applied Structural Drying Technician).They usually can be found on the business website. For example, SERVPRO of Torrance’s certifications are located on the company profile page. 

Proximity

Say you find the best restoration business with skyrocketing reviews. Everything looks promising, and when you called their customer service was great. But, one thing is wrong: they’re located 2 hours away! It is imperative that the business you choose is an accessible distance from your property, especially when working with mold jobs (mold grows over time). It is in everyone’s best interest to complete the job as fast as possible, so a restoration business far away, though promising, is not practical for this kind of work. 

Experience

Depending on the type of job, the company’s experience should be factored in the decision. For a bigger job requiring many workers and more complex restorations, it’d be in your favor to hire a company with more years of experience under their belt. But for a simple mold remediation job requiring only a small demo and wall replacement, the job will be done just fine from a local company looking to gain experience and expand their profile. 

Customer Satisfaction

With the age of technology, every business has some platform where customers can rate their experiences with them. Reading reviews is always a good idea when looking to buy or hire. Through reviews, you can also better understand the company’s morals and values. This is surprisingly important when choosing a business to hire for anything. No one wants to put their money and support into a company that does not align with their personal values. SERVPRO of Torrance’s reviews can be found on yelp, google, and our website’s testimonial page. 

These are just a few key components to take note of when searching for the proper damage restoration business. If in doubt, feel free to call us, as our representatives here at SERVPRO would be happy to give you an unbiased opinion of the best restoration company for you considering your situation. 

How Water and Flood Damage are Different

10/29/2019 (Permalink)

Flood Damaged Home "Like it never even happened."

Water damage and flood damage are two different things according to insurance adjusters. The difference between them is where the water comes from. Water damage is caused by water entering from inside the home, from the pipes that back your running water outlets. Flood damage is when water comes from a natural source like mudslides, accumulated rain runoff, and overflow of tidal waters. Flood damage also includes two or more properties. The caliber of flood damage is much bigger than that of water damage, which is why insurance adjusters see it as a different disaster. 

Flood damage is not covered by your home insurance, only water damage. Here in California it is less likely for you to experience flood damage, but that doesn't mean it’s impossible. If you live in an area vulnerable to flooding like near the beach or by a hill that is prone to mudslides, it’d be in your favor to discuss with the property owner filing for flood insurance. This can be done at www.floodsmart.gov.

Here at SERVPRO it is in our best interest to keep you updated and informed about how you can best prepare for natural disaster damage. For more information, feel free to give us a call at (310) 320-2112.

All About Mudslides and Landslides

10/15/2019 (Permalink)

Example of the damage a landslide can do to your property.

Living in California, our land suffers from many fires due to rising temperatures in the summer. The ground is left vulnerable after these natural disasters because the roots that once held everything together have burned. When the season changes, rain comes falling down along with the leaves, but the places once engulfed by fire are on to the next disaster: mud and landslides! The water loosens up the dirt and causes chunks of land to slide down hills at high speeds… the perfect recipe for serious damage.

Not only are previous wildfire areas vulnerable to landslides, but also places where construction has destroyed vegetation and where a mudslide has happened before. Removing the vegetation on a slope compromises the natural stability of it, so if your property is near an area like any of these, develop an emergency plan for the event a mudslide does happen. You can do this by contacting your local authorities, they should have an evacuation procedure to keep you safe.

After a mudslide has affected your property, an array of damage is possible. Your home could be flooded, with water and/or dirt. The electric, water, gas and sewage lines of your property could be broken. Depending on the power of the mudslide, walls could be punched through and underground supports could be shifted and even broken.

To find out the damages your property has faced after a landslide, call a natural disaster damage restoration service like us, SERVPRO! Your property may need serious remediation and reconstruction, and we have the experience and certifications to help you with that. It is also wise to seek the advice of a geotechnical expert when in the reconstruction process to find of any ways to protect your property from a landslide in the future. Call our 24 hour emergency service line at (310) 320-2112 for any questions you may have abut our services regarding mud and landslides.

Emergency Bag for Unexpected Natural Disaster

10/2/2019 (Permalink)

Emergency Bag Keep you and your family safe by being #prepared

In the face of natural disaster, all we can do is stay safe by being prepared. It’s hard to predict when or how a natural disaster will occur, or if it even will. But, it will get you at the most unexpected time, which is why it’s smart to have an emergency bag in an easily accessible place in your home for a time you may need it to save your life!

So, what items should you have in your emergency pack? Here are some key things to invest in for your emergency bag:

  • Water
  • Nonperishable food
  • Batteries
  • First-aid kit
  • Matches
  • Toiletries 
    • Wet wipes, toothbrushes/paste, travel size soap, roll of toilet paper, garbage bags
  • Whistle
  • Local maps
  • Phone charger/Portable Battery 
  • Dust masks
  • Flashlight
  • Small fold-able emergency blanket
  • Necessary medicines and prescriptions
  • Spare keys for your home and car
  • Copy of identification cards
    • ID, driver’s license, passport, SSN, insurance cards
  • Emergency contact list
  • Change of clothes
  • Shoes

Now, what should hold all of the emergency items? Well, the items can be placed in a bucket, plastic bag, backpack, or any other method of carrying things easily. Some emergency packs even have special bags that can fold out into an emergency blanket. Specialized ones like these can be bought at stores or online.

Every home should have one of these emergency packs in case of any unexpected disaster. It is always best to be prepared. For any questions you may have regarding natural disaster and the damages it can do to your property, call our 24 hour emergency service line at (310) 320-2112. SERVPRO is here for you!

How to be Prepared For a Storm

9/19/2019 (Permalink)

As the climate of the Earth is shifting, the seasons bring many surprises that leave disastrous endings. One of those being storms in the winter and spring. Harsh rain and hail comes falling from the sky, flooding the roads and breaking the windows. No one can stop it, so all we can do is prepare ourselves as best we can to remain safe and stress free. So, how does one prepare for a storm like that? Well, here are some tips…

  • Obviously, have a set insurance plan to cover you and your property in the event of a disaster. This goes for any disaster, not just storm damage. 
  • One thing that may never cross your mind in the aching hot summer are your rain gutters. If trees are above your property, the leaves and twigs can fall in them and birds may create nests in them. Also in some cases, bees will form hives in the rain gutters or rodents will damage them. It is best to check your rain gutters to make sure they will be able to withstand some heavy rain to protect your home from any water damage. Purchase a filter like contraption called a downspout cover to prevent any leaves or critters from getting in your rain gutters.
  • While you’re checking your gutters, mind as well take a glance at the roof to make sure none of it is exposed. Any missing tiles? Any holes? If so, call a company like us, SERVPRO, to fix your roof to be storm ready. 
  • Make sure all of the windows and doors in your home have proper sealing so that no water can seep in through the cracks. 
  • Know where the gas and powerlines are to your home so if any flooding does occur you are able to access the control panels and shut them off. This component can be the biggest threat to your property in the event of a flood. 

Take these few tips and your home can be in better shape to withstand a storm and recover with little damage. Have any more questions? Call our 24 hour service line and we’d be glad to answer.

How to Plan Your Home’s Construction After Natural Damage Disaster

8/29/2019 (Permalink)

Let’s say there’s major flooding in your area (though unlikely in CA) and you need to repair an entire wing of your house. Maybe half of it was cinched off in one of California’s wildfires? The point is that your house has damage from a natural disaster, and you don’t know where to go from there. This is where SERVPRO of Torrance can swoop in and help.

The health and safety of our customers comes first, so we start with the cleanup process. We will make sure no damage or debri is left behind, and start a construction plan for remediation. You’ll meet with a team member who, if you choose to go with reconstruction, will take your ideas and help make your dream a reality.

SERVPRO of Torrance will help to guide you through a difficult time. Losing parts of your home to natural disaster is no walk in the park, and we are committed to helping you create a clean and fresh space that is comfortable for your family. Home is your happy place and sanctuary. We don’t think a natural disaster should disrupt that vibe.

Call SERVPRO of Torrance today to get a quote on how to bring that dream to life.