What our Customers say...
SERVPRO came through for us big time! Their technicians were professional and they arrived right away, working with us to help resolve the flood situation in our home. We needed heavy duty industrial fans to dry out the flooring in our kitchen, hallway, small bathroom and part of the dining room - which ran 24/7 for over a week. The technicians also took pains to tear out the flood damaged areas - including baseboards - while preserving the rest. Well done!
We had a pipe break in the wall of an upstairs bathroom. I filed a claim with my insurance company and they alerted SERVPRO of Torrance. Their dispatcher contacted me within 45 minutes of filing the claim. She said they would have a technician at out location in about 2 hours. When Ricky arrived he inspected the damage, set about marking off the damaged areas, set up containment plastic and then deployed air movers and de-humidifiers. Over then next several days he returned each day to inspect and demolish the damaged drywall and flooring. During the drying time I heard from their dispatcher, Philana, daily. She was very professional and caring. I would certainly call upon their services again if we ever have another catastrophe of this sort.
Very Responsive service. They didn't try to upsell me into additional services. they cam out to look at water damage and determined that there was no mold, mildew, etc. I would recommend to other people and B2B.
Dear SERVPRO owner/manager,
Thank you for the outstanding service we recently received during our water leak. Julio was on time, professional and gave us an excellent job explaining each step of the complicated progress. We appreciated the patience of Sabrina and Crystal. They did everything possible to make sure I was advised of the time of each appointment so that I could support Betty K during the repair process.
I am a member of the apartment association. They are always looking for companies that provide excellent customer service and have professional employees. I will definitely recommend your company. While no one wants to deal with any disaster, SERVPRO makes the situation much less stressful.
Thank you for your time and patience.
Dear SERVPRO Torrance,
Enclosed you will find a check in the amount of $xxxx.xx. On 12/27/16, I paid you the initial 50% that I contracted to pay you. Now, you are paid in full.
I thank you and your workers for doing a terrific job. In particular, Crystal Bonham for coordinating the entire repair of the leakage damages to our bathroom and downstairs bedroom. Her astute analysis, organization of work, and dedication is appreciated by my wife and I. I, also pay compliment to Jerry Tanner for his work, effort, and demeanor. He did his work - true professional. You have wonderful workers!
My only concern is the damaged wall-bed. I don't blame you, nor hold you responsible. However, I would welcome your help in getting it repaired so it ban be used. Can you help me find someone who can repair it? Please call me (xxx-xxx-xxxx)
Again, much much thanks for a job well done. Happy 2017!
Hank and Naomi
Thank you for all the great service. We couldn't have done it with out you. You made a Horrible thing more Bearable. Your staff is Amazing.